All orders (with the exception of samples and enclosures that are made to order) placed before Noon eastern Monday-Friday are shipped out the same day. Priority orders placed on Saturday before 10am eastern are also shipped same day.
Orders that select free shipping methods will be shipped with the most economical method. This is typically USPS Priority Mail, but may be USPS First Class mail for very small items or Fedex Ground for larger shipments.
We offer USPS Priority Express for small objects. This is intended for replacement parts when you're in a pinch. We don't see this very often, so if you're in a rush, make sure to follow up on the order with an email or a call. If you need faster shipping on larger objects, please contact us.
If you require a special shipping method of any kind, please contact us prior to placing your order and we will be glad to work with you to ship using your desired method.
Once the order is shipped, you will receive an order complete email and tracking number when applicable.
Priority Mail shipping typically takes 1-3 USPS mailing days based on your proximity to Delaware.
Free shipping will typically take from 1-5 business days based on your proximity to Delaware.
**important note about small items: Very small items like thermistors and nozzles ship first class letter when a free option is selected. This is like a stamped package. There is no tracking. Please select priority if you'd like to guarantee that you have tracking on your small item.
REST OF THE WORLD SHIPPING POLICY:
As of 3/8/16, we offer international shipping, but it's a bit complicated. Sorry in advance. Here's an attempted explanation:
First: Consider a seller within your own country first if they have the product available. International shipping is no good for anybody. Bad for the environment. Too expensive. Etc, etc.
Second: Payment terms. For small orders, you may use any payment method that the site allows, but for large orders going through a freight forwarder, we can only accept payment through methods that provide seller and buyer protection. This includes amazon payments and paypal. Bitcoin payments will also be accepted. Direct credit card payments will not be accepted and the order will be cancelled upon human review.
We decided to start offering international shipping at the request of Joel from the 3DPrintingNerd channel so that international customers can easily purchase his shirts. If we had a way to setup international shipping for shirts only, we'd do that, but our shipping setup goes by weight. The only package size we offer is a padded envelope. This fits up to about 1 lb, so you can order a combo like a shirt and an XXL, or a hot end and a bunch of spare nozzles, 3 shirts, etc. Full spools of filament, unfortunately, do not fit in this package. If you want to order something like 6 shirts, it will need to be in two separate orders.
This includes shipping only. We are not responsible for any import duties or other fees that your country charges for imports.
For larger orders, there are shipping forwarders that ship from the US to most countries in the world. Use your favorite search engine to find one that you like and you can have your order delivered there. Don't forget to include any special instructions in the order comments. We will verify the authenticity of any order going to a freight forwarder and reserve the right to cancel orders to freight forwarders for any reason.
Warranty and returns are allowed per our standard terms page with the buyer being responsible for any shipping costs.
You can also check out some of our international partners. voxelfactory.com ships throughout Canada and colorfabb.com ships through the rest of the world.